When will my purchase be shipped?
All USA orders placed before 10am CST will be processed on the same day for delivery within 2-8 days. Please note that these processing times may increase during sales and other promotional periods where there is an influx of orders.
All Mexico orders placed before 10am Mexican Pacific Standard Time (La Paz) will be processed on the same day for delivery within 2-8 days. Please note that these processing times may increase during sales and other promotional periods where there is an influx of orders.
How much does delivery cost?
All USA orders in the continental states are a flat rate $8 shipping fee.
Mexico orders are 100MXN to the Republic.
Which payment methods are accepted?
For US orders we gladly accept payments from major credit cards and PayPal.
For Mexico orders we gladly accept major credit cards, PayPal, and bank transfers.
How can I initiate a return or exchange?
We understand that unexpected issues can arise. Due to the handcrafted nature of our candles, we cannot accept standard returns.
However, if you encounter a problem with your order, please contact us at info@derosacandles.com. We'll do our best to assist you.
Please note that we cannot accept returns on sale items or gift cards.
What if the item I desire is out of stock?
Insert your email address on the product page, and we'll notify you when it's back in stock. For further inquiries, contact our Customer Care team at info@derosacandles.com.
How do I care for my De Rosa candle?
Always use a heat proof dish.
The first burn is crucial for setting the burn memory. When lighting for the first time, ensure the candle burns long enough for an even wax pool to develop at the vessel's edge.
For an optimal burn and scent throw, trim each wick to 1/4 inch before each use.
Avoid burning a candle for more than 2 hours or when the wax level is less than 1 inch from the candle base.
Why is my candle frosted?
Beeswax and soy candles are natural products, and sometimes they can frost.This is completely normal and doesn't affect the quality or burn of the candle. It's actually a sign that the wax is pure and hasn't been altered.
To remove the frosting gently glide your fingers over the design to smooth it out. It may reappear over time but it is harmless and normal.