PRIVACY POLICY
De Rosa Candles is committed to keeping your data safe and secure. Please review the following ways in which we use your information to ensure we meet all contractual obligations to you as a vendor:
Information Usage:
De Rosa Candles will use personal information provided by you to uphold contractual agreements to:
a) Deliver your purchases to your elected address.
b) Send service emails pertaining to your order.
c) Send emails about updates on new products or services. This is done to keep you up to date, and only with your express permission.
You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.
De Rosa Candles will use payment information provided by you to uphold contractual agreements to:
a) Receive payment for your order
b) If required, to process a refund on your order
c) For Fraud Prevention and Detection against either you or De Rosa Candles
De Rosa Candles will use contact history provided by you to:
a) Provide customer service and support
b) To provide training material for our customer service team
De Rosa Candles will use purchase history and saved products provided by you to:
a) Handle and process returns
b) Understand which products you like to curate our collections and product offering.
Any personal information provided to De Rosa Candles is done so willingly and with your full consent. It is important to note that any information used for analytical, site improvement, product development, and staff training reasons listed above is aggregated and completely anonymized, ensuring no piece of information can identify you.
De Rosa Candles will not sell any of your information to any third party. However, out of necessity to fulfill our contract with you, we will share only relevant information with the following categories of companies:
a) Payment Service Providers, Delivery/Courier Companies, and Warehouse Packers
b) Credit Reference Agencies such as law enforcement and fraud detection and prevention agencies
c) Companies and platforms approved by you through an opt-in or linking decision, such as social media platforms.
d) Third-parties we engage with for marketing activities
Cookie Policy:
We use “cookies” when you visit our website. It is a technology that enables us to personalize our service to you and track the patterns of behavior of visitors to the website.
By using our website, you agree to us placing cookies on your device and accessing them when you visit the website in the future. Some mobile devices provide options to opt out of behavioral advertising, such as the “Limit Ad Tracking” setting on iOS devices or setting to “Opt out of Interest-Based Ads” on Android devices. Please note that this does not opt you out of being shown all advertising. You will continue to receive generic advertising by De Rosa Candles.
Please note that by disabling cookies, your user experience may be affected, and you might not be able to take advantage of certain site functions.
De Rosa Candles uses four main types of cookies:
Analytics cookies: These cookies allow us to measure and analyze how our customers use the website, to improve both its functionality and your shopping experience.
Customer preference cookies: When you are browsing or shopping, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
Targeting or advertising cookies: These cookies are used to deliver marketing and advertising materials that are relevant to you.
You can limit the collection of your information through cookies by opting out of accepting cookies altogether. By setting your browser to not accept cookies, or to be notified when you are sent a cookie, you are given the chance to decide whether to accept it. To find out more about what cookies have been set on your computer or device, and how to reject and delete the cookies, visit: [About Cookies].
You can use the browser that you are using to view this Site to enable, disable, or delete Cookies. For information on reviewing or deleting cookies from specific browsers, click on the appropriate browser: [Firefox], [Firefox IOS], [Firefox Android], [Safari], [Safari Mobile], [Chrome], [Internet Explorer], [Microsoft Edge], [Opera].
Pixel Information:
De Rosa Candles uses pixels and tags to understand user trends to provide an optimal browsing and shopping customer experience. Please note these trackers are also used to process click-through information from our marketing emails to our Site.
Facebook Pixel: We use Facebook Pixel to customize our advertising and to serve you ads on your social media based on your browsing behavior. This allows your behavior to be tracked after you have been redirected to our website by clicking on the Facebook ad. The Facebook Pixel stores a cookie on your device to enable us to measure the effectiveness of Facebook ads for statistical and market research purposes. We do not have access to the information collected through the Facebook Pixel. However, the information collected via the Facebook Pixel, on our website as well as other websites on which Facebook Pixel is installed, is also stored and processed by Facebook. Facebook may link this information to your Facebook account and also use it for its own promotional purposes in accordance with Facebook's Data Usage Policy. The Facebook Pixel also allows Facebook and its partners to show you advertisements on and outside of Facebook. Such sharing may be deemed a sale under the California Consumer Privacy Act. You can opt-out of displaying Facebook ads and sharing by visiting your [Facebook Ad Settings], and you can clear and control the information third parties share with Facebook in your [Off-Facebook Activity] page.
Google Analytics: We use Google Analytics to collect information on your use of the Site to improve our Site. In order to collect this information, Google Analytics may set cookies on your browser or read cookies that are already there. Google Analytics may also receive information about you from applications you have downloaded that partner with Google. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to our Site or to another application which partners with Google is restricted by the Google Analytics Terms of Use and the Google Privacy Notice available [here]. To prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on for Google Analytics which can be found [here].
Contact Information:
Questions about the Privacy Policy should be sent to us at info@derosacandles.com.
TERMS & CONDITIONS
OWNERSHIP
This website is operated by De Rosa Candles, located in Los Cabos, MX. Throughout the site, the terms “we,” “us,” and “our” refer to De Rosa. De Rosa Candles offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products or imagery for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright laws.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
GENERAL CONDITIONS
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
MODIFICATIONS TO PRODUCT & SERVICES PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
PROMOTIONAL SALES PERIODS
De Rosa Candles reserves the right to go on sale at any time without prior notice. Prices indicated online may not be indicative or apply in-store, especially with regard to online-only sales and promotions.
Discount prices will only be honored by De Rosa Candles during the stipulated promotional period. De Rosa Candles is not obligated to refund the difference on any purchase made outside of this promotional period, and will not accept refunds or returns on final sale items for a change of mind.
PRODUCT AVAILABILITY
We make every attempt to ensure the stock reflected on the De Rosa Candles website is accurate and available for purchase. However, please note that our stock is not updated in real-time and, as a result, some discrepancies may occur. If in the event our warehouse is unable to fulfill your order, you will be notified as soon as we are aware of the discrepancy with an alternative option. If a suitable solution cannot be found, a full refund will be processed.
PRICING
All items presented on www.derosacandles.com are in [Your Currency] and are inclusive of [Your Local Tax]. All payments are processed in [Your Currency].
De Rosa Candles reserves the right to change prices without prior warning or notice.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Returns Policy.
INDEMNITY
De Rosa Candles assumes no liability in any way, including any special indirect or consequential damages resulting from the loss of use of data or profits, whether in an action in contract or negligence, arising out of or in connection with access to this Site or the information contained within it.
De Rosa Candles does not warrant that this Site will be uninterrupted or error-free.
VARIATION OF TERMS
De Rosa Candles reserves the right to vary these terms at any time. By continuing to use this Site, you consent to any and all variation. It is not the duty of De Rosa Candles to provide notice of these variations, and it is your responsibility to regularly check these terms for any variations.
SECURITY
When using this and other websites, the internet, and/or third-party networks or facilities, you are using networks, facilities, and services that are beyond the control of De Rosa Candles. You agree that you assume all risk and liability through your use of this Site and any third party networks, inclusive of those who provide access to this Site via such media.
Certain content, products, and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@derosacandles.com.